KVM Guides

FAQ

Frequently asked questions

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4 articles by 1 author

EDIS KVM management panel

We'd like to allow you to take a quick glimpse at our KVM management panel.

Gerhard Kleewein
Updated 1 week ago by Gerhard Kleewein

How the VPS billing workflow looks like

EDIS operates a fully automated VPS billing system. Get a complete overview of the workflows within a product lifecycle, starting with the creation of an invoice, through to suspension and termination of a plan.

Herman Beitsma
Updated 1 week ago by Herman Beitsma

Manual Windows Server installation on EDIS KVM

EDIS offers 1-click installation of Windows 2016, 2019, and 2022 Server through the KVM panel, so you don't have to manually install the software! This article describes a manual installation of Windows Server editions 2016, 2012R2, 2012, 2008, 2008 R2 using VNC.

Gerhard Kleewein
Updated 1 week ago by Gerhard Kleewein

Traffic usage, traffic stats, monthly refill

All about traffic, how to read the meters, understanding monthly refills, daily traffic and exponential cumulative traffic chart

Herman Beitsma
Updated 2 weeks ago by Herman Beitsma

KVM REST API

Manage all KVM using the EDIS rest api.

Herman Beitsma
Updated 1 month ago by Herman Beitsma

How to pay in EUR when PayPal balance is in another currency

Follow these simple steps to make a payment in EUR, when your PayPal balance is in USD or any other currency.

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Mount an ISO image

Mount an .iso file, mount a custom .iso file

Herman Beitsma
Updated 1 month ago by Herman Beitsma

IPv6 configuration (IPv6 address, subnet mask, default route)

IPv6 address and subnet mask. Each VPS is automatically assigned its own /64 IPv6 subnet by EDIS. An IPv6 address from the assigned subnet is statically preconfigured on the interface. To change the…

Ismir Saljic
Updated 1 month ago by Ismir Saljic

What is a KVM and why is it the better VPS

KVM are virtual machines that offer complete hardware virtualization. They are also called "bare metal servers". Almost any operating system can run inside a KVM.

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Backups of KVM servers

EDIS takes data security very seriously. However, due to the nature of KVM, EDIS is not able to provide any backups. Customers are solely responsible for managing their machines and creating backups of their servers and all important data themselves.

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

IP address settings for your VPS

Locate IPv4 and IPv6 addresses, gateway, subnet and DNS servers

Herman Beitsma
Updated 1 week ago by Herman Beitsma

Power cycle or reboot a VPS

Start, reboot or power cycle your KVM

Herman Beitsma
Updated 1 week ago by Herman Beitsma

Cancelling a VPS service

Locate VPS to be cancelled in the KVM management portal and click "Request Cancellation"

Herman Beitsma
Updated 5 days ago by Herman Beitsma

How long will it take to receive VPS credentials?

first-time buyers: some hours, particularly outside office hours. follow-up orders are auto-provisioned and take less than 10 minutes to process.

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Installing OpenVPN Community Edition via Turnkey Images

Open Source VPN solution. OpenVPN® Community Edition provides a full-featured open source SSL/TLS Virtual Private Network (VPN). The TurnKey Linux VPN software appliance leverages the open source 'op…

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Enable VNC for your VPS

Through the KVM management portal, you can enable VNC for each VPS individually. Once VNC is turned on, "noVNC" or a desktop VNC client can be used to connect. Locate VPS in Services menu and click "…

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

VPS IP addresses are static

Both the IPv4 address and the IPv6 /64 prefix assigned to your VPS are "static".

Herman Beitsma
Updated 1 month ago by Herman Beitsma

Provide a custom ISO image

EDIS allows you to bring your own .ISO Boot up a bare-metal backup of any server on your KVM.

Herman Beitsma
Updated 1 month ago by Herman Beitsma

Installing Mikrotik RouterOS on EDIS KVM

In order to be able to install Miktroktik on EDIS KVM head to KVM settings in the services panel. change Disk driver to IDE and. change Network Driver to E100.

Iztok Zavcer
Updated 1 month ago by Iztok Zavcer

Upgrade your VPS to a higher tier

add RAM, vCPU cores, disk space, more traffic by upgrading your KVM to a higher plan.

Herman Beitsma
Updated 2 weeks ago by Herman Beitsma

Ordering additional IP addresses

How to order additional IP addresses for your VPS from EDIS and what they cost

Herman Beitsma
Updated 1 month ago by Herman Beitsma

Setting up reverse pointers

How to set up reverse-DNS (rDNS, PTR records)

Herman Beitsma
Updated 1 month ago by Herman Beitsma

IPv6 Troubleshooting

When troubleshooting in the IPv6 area, it is particularly important to double-check the IP address, subnet mask, and the default route or default gateway for typos. Due to the nature (length and comp…

Ismir Saljic
Updated 1 month ago by Ismir Saljic

Applications and use cases that violate our terms of service

If you use any of the following applications or if you engage in any of the following activities, your service will be suspended.. Cardsharing applications, no matter in which mode (OSCam, CCAm, Mult…

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

KVM Cancellation and refund policy

You can request a refund of the purchase price of your KVM VPS as long as you cancel your purchase within 24 hours.

Gerhard Kleewein
Updated 1 week ago by Gerhard Kleewein

VNC Viewer (from RealVNC) closes after connecting to a VNC server

RealVNC's VNC Viewer uses "ColorLevel" pal8, which is not supported by most VNC servers. Follow these steps to connect successfully

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Server locations & GEO IP databases

EDIS places a high value on correctly GEO located IPv4 and IPv6 addresses, respectively correctly geolocated services.

Gerhard Kleewein
Updated 1 week ago by Gerhard Kleewein

EDIS traffic pool - Global and Premium traffic zone

EDIS offers a Traffic-Pool function. 2 traffic zones instead of different prices for every single location. You are in complete control of the process of allocating and managing traffic. Act independently from support team. No valuable time wasted. Maintain optimal functioning for your services. Traffic in the pool never expires.

Gerhard Kleewein
Updated 2 weeks ago by Gerhard Kleewein

EDIS reporting abuse and abuse handling

EDIS abuse department is responsible for handling and responding to abuse notifications.. If you notice that EDIS services are being used in a way that goes against our policies or any applicable law…

Gerhard Kleewein
Updated 3 weeks ago by Gerhard Kleewein

I ordered a VPS from you, but I got no email with login credentials

The email with credentials was sent to you right after we received your payment. This is what you can do, if you did not receive our email: log in to your KVM panel* at https://manage.edis.at/whmcs/c…

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

EU VAT rules (EU MwSt.)

Mehrwertsteuer (MwSt., VAT) ist eine Steuer in EU Ländern, die den Endverbraucher beim Kauf von Produkten oder Dienstleistungen belastet.. Private Käufer (Konsumenten) EDIS verrechnet MwSt. in Abhäng…

Gerhard Kleewein
Updated 1 month ago by Gerhard Kleewein

Can I bring my own IP addresses?

You can use your own IP ranges with EDIS dedicated server products. EDIS does not allow the use of third-party IP prefixes in its KVM / VPS range of services. A NRC setup fee applies.

Gerhard Kleewein
Updated 1 week ago by Gerhard Kleewein

AutoInstall / reinstall a VPS with a fresh OS

To reinstall your VPS with a fresh OS, follow these easy steps

Gerhard Kleewein
Updated 1 day ago by Gerhard Kleewein

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