Frequently asked questions
EDIS KVM management panel
We'd like to allow you to take a quick glimpse at our KVM management panel.
How the VPS billing workflow looks like
EDIS operates a fully automated VPS billing system. Get a complete overview of the workflows within a product lifecycle, starting with the creation of an invoice, through to suspension and termination of a plan.
AutoInstall / reinstall a VPS with a fresh OS
To reinstall your VPS with a fresh OS, follow these easy steps
Traffic usage, traffic stats, monthly refill
All about traffic, how to read the meters, understanding monthly refills, daily traffic and exponential cumulative traffic chart
KVM REST API
Manage all KVM using the EDIS rest api.
How to pay in EUR when PayPal balance is in another currency
Follow these simple steps to make a payment in EUR, when your PayPal balance is in USD or any other currency.
Mount an ISO image
Mount an .iso file, mount a custom .iso file
IPv6 configuration (IPv6 address, subnet mask, default route)
IPv6 address and subnet mask. Each VPS is automatically assigned its own /64 IPv6 subnet by EDIS. An IPv6 address from the assigned subnet is statically preconfigured on the interface. To change the…
What is a KVM and why is it the better VPS
KVM are virtual machines that offer complete hardware virtualization. They are also called "bare metal servers". Almost any operating system can run inside a KVM.
Backups of KVM servers
EDIS takes data security very seriously. However, due to the nature of KVM, EDIS is not able to provide any backups. Customers are solely responsible for managing their machines and creating backups of their servers and all important data themselves.
IP address settings for your VPS
Locate IPv4 and IPv6 addresses, gateway, subnet and DNS servers
Power cycle or reboot a VPS
Start, reboot or power cycle your KVM
Cancelling a VPS service
Locate VPS to be cancelled in the KVM management portal and click "Request Cancellation"
How long will it take to receive VPS credentials?
first-time buyers: some hours, particularly outside office hours. follow-up orders are auto-provisioned and take less than 10 minutes to process.
Installing OpenVPN Community Edition via Turnkey Images
Open Source VPN solution. OpenVPN® Community Edition provides a full-featured open source SSL/TLS Virtual Private Network (VPN). The TurnKey Linux VPN software appliance leverages the open source 'op…
Enable VNC for your VPS
VNC allows you to remotely control a VPS through a graphical interface. Through the KVM management portal, you can enable VNC for each VPS individually. Once VNC is turned on, noVNC or a desktop VNC…
VPS IP addresses are static
Both the IPv4 address and the IPv6 /64 prefix assigned to your VPS are "static".
Provide a custom ISO image
EDIS allows you to bring your own .ISO Boot up a bare-metal backup of any server on your KVM.
Installing Mikrotik RouterOS on EDIS KVM
In order to be able to install Miktroktik on EDIS KVM head to KVM settings in the services panel. change Disk driver to IDE and. change Network Driver to E100.
Upgrade your VPS to a higher tier
add RAM, vCPU cores, disk space, more traffic by upgrading your KVM to a higher plan.
Ordering additional IP addresses
How to order additional IP addresses for your VPS from EDIS and what they cost
Setting up reverse pointers
How to set up reverse-DNS (rDNS, PTR records)
When troubleshooting in the IPv6 area, it is particularly important to double-check the IP address, subnet mask, and the default route or default gateway for typos. Due to the nature (length and comp…
Applications and use cases that violate our terms of service
If you use any of the following applications or if you engage in any of the following activities, your service will be suspended.. Cardsharing applications, no matter in which mode (OSCam, CCAm, Mult…
KVM Cancellation and refund policy
You can request a refund of the purchase price of your KVM VPS as long as you cancel your purchase within 24 hours.
VNC Viewer (from RealVNC) closes after connecting to a VNC server
RealVNC's VNC Viewer uses "ColorLevel" pal8, which is not supported by most VNC servers. Follow these steps to connect successfully
Server locations & GEO IP databases
EDIS places a high value on correctly GEO located IPv4 and IPv6 addresses, respectively correctly geolocated services.
EDIS traffic pool - Global and Premium traffic zone
EDIS offers a Traffic-Pool function. 2 traffic zones instead of different prices for every single location. You are in complete control of the process of allocating and managing traffic. Act independently from support team. No valuable time wasted. Maintain optimal functioning for your services. Traffic in the pool never expires.
EDIS reporting abuse and abuse handling
EDIS abuse department is responsible for handling and responding to abuse notifications.. If you notice that EDIS services are being used in a way that goes against our policies or any applicable law…
Remote Desktop CredSSP Encryption Oracle Remediation
CredSSP Encryption Oracle Remediation Error in Windows 10 Home Edition. This is how you fix it: Type cmd in the search bar of your Windows 10 Right click on cmd and "run as Administrator". Copy/paste…
I ordered a VPS from you, but I got no email with login credentials
The email with credentials was sent to you right after we received your payment. This is what you can do, if you did not receive our email: log in to your KVM panel* at https://manage.edis.at/whmcs/c…
EU VAT rules (EU MwSt.)
Mehrwertsteuer (MwSt., VAT) ist eine Steuer in EU Ländern, die den Endverbraucher beim Kauf von Produkten oder Dienstleistungen belastet.. Private Käufer (Konsumenten) EDIS verrechnet MwSt. in Abhäng…
Setting a fresh Linux root password on a KVM VPS
Use single user mode to reset your VPS root password. Or do a quick reinstall of your VPS.
Can I bring my own IP addresses?
You can use your own IP ranges with EDIS dedicated server products. EDIS does not allow the use of third-party IP prefixes in its KVM / VPS range of services. A NRC setup fee applies.
Manual Windows Server installation on EDIS KVM
EDIS offers 1-click installation of Windows 2016, 2019, and 2022 Server through the KVM panel, so you don't have to manually install the software! This article describes a manual installation of Windows Server editions 2016, 2012R2, 2012, 2008, 2008 R2 using VNC.