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KVM Cancellation and refund policy

Gerhard Kleewein Updated by Gerhard Kleewein

Cancellation and refund policy

You can get a refund for your VPS purchase, as long as you request it within 24 hours of buying it.

How to claim a refund

  1. Request a cancellation through our KVM management portal
    (cancel service with immediate effect, not by the end of the billing period).
  2. Send the below fully filled-in template to our support team (messenger, whatsapp, ...). The IP address and the support PIN are displayed in your KVM management dashboard.

    --- template begin ---
    I ordered a service with you within the last 24 hours and I would like to return the product. I cancelled the product with immediate effect and I hereby request a refund for
    IP address: xxx.xxx.xxx.xxx
    Support PIN: xxxxxxxx

    --- template end ---
Refund requests received once the 24 hours timeframe has passed will not be considered.
You can cancel your product at any time though.

Refunds are processed immediately after you receive a written confirmation by our team members that your refund was processed. Some payment methods have longer transfer times. The amount may not appear on your bank account statement for up to 10 days (e.g. AliPay). If you paid using crypto currency, please provide a valid wallet address where you would like to receive your funds.

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