I want to ping before I buy
Does EDIS offer free trials?
Can I Change the Server Location of a VPS?
Can I change the IP address of my VPS?
Is port 25 open for email?
Can I install Windows on your VPS?
Will my IP change when I upgrade or reinstall?
Will I lose my data when I upgrade?
Which payment methods does EDIS accept?
I want to know if I can pay with IBAN?
Do you provide GUI version for Ubuntu or Debian?
What if the assigned IP address cannot be reached from my country?
Is it possible to downgrade?
Do you have any hourly plan?
BTC payment has arrived after the payment window
How do I claim a refund?
EDIS KVM management panel
How the VPS billing workflow looks like
AutoInstall / reinstall a VPS with a fresh OS
Traffic usage, traffic stats, monthly refill
KVM REST API
How to pay in EUR when PayPal balance is in another currency
Mount an ISO image
IPv6 configuration (IPv6 address, subnet mask, default route)
What is a KVM and why is it the better VPS
Backups of KVM servers
IP address settings for your VPS
Power cycle or reboot a VPS
Cancelling a VPS service
How long will it take to receive VPS credentials?
Installing OpenVPN Community Edition via Turnkey Images
Enable VNC for your VPS
VPS IP addresses are static
Provide a custom ISO image
Installing Mikrotik RouterOS on EDIS KVM
Upgrade your VPS to a higher tier
Ordering additional IP addresses
Setting up reverse pointers
Applications and use cases that violate our terms of service
KVM cancellation and refund policy
VNC Viewer (from RealVNC) closes after connecting to a VNC server
EDIS VPS Server locations & GEO IP databases
EDIS traffic pool - Global and Premium traffic zone
EDIS Correctly reporting Abuse and Abuse Handling
Fix Remote Desktop CredSSP Encryption Oracle Remediation
I ordered a VPS from you, but I got no email with login credentials
EU VAT rules (EU MwSt.)
Setting a fresh Linux root password on a KVM VPS
Can I bring my own IP addresses?
Manual Windows Server installation on EDIS KVM
Question about the cost of domains
Setting up mailboxes for a domain
FAQ: Which package to use for a Wordpress site with a built-in forum?
Fremddomain (externe Domain) DNS Konfiguration
Redirecting requests to https:// (SSL)
How to change DNS name servers
Order or activate an SSL certificate from Let's Encrypt
Link my domain to Jimdo
Resetting your EDIS customer password
When are the root name server reload times of the .at zone?
ANYCAST, create user for PDNS-Admin dashboard
Transfer costs on the service bill
Frequently asked questions regarding information security (ISO 27001)
Is it possible to exchange or rename a domain name?
DNS management EDIS 2022
POP or IMAP, which is better?
EDIS default SPF record
IP addresses of the EDIS mail systems
Copy your IMAP account's contents and folders over to EDIS.
Mailserver, ports, email settings
Email transport settings
email error: no such domain at this location
Google Error Message: This message does not have authentication information or fails to pass
eMail error: rejecting banned file attachment - blocked attachment
Correct email forwarding despite strict SPF checking thanks to SRS
Configure a domain for Microsoft Office 365
Newsletter dispatch via EDIS infrastructure
Webhosting LTS (EOL 05/2019)
Table of Contents
- Knowledge Base
- KVM Guides
- KVM cancellation and refund policy
KVM cancellation and refund policy
Updated by Gerhard Kleewein
VPS Cancellation and 24 hour Refund Policy
If you have recently purchased a VPS, you may request a refund within a period of 24 hours from the time of purchase.
How to claim a refund
- Request a cancellation through our KVM management portal
cancel service with immediate effect (not by the end of the billing period)
- Send the below fully filled-in template to our support team (messenger, whatsapp, ...). The IP address and the support PIN are displayed in your KVM management dashboard and are mandatory.
--- template begin ---
I ordered a service with you within the last 24 hours and I would like to return the product. I cancelled the product with immediate effect and I hereby request a refund for
IP address: xxx.xxx.xxx.xxx
Support PIN: xxxxxxxx
--- template end ---
Requests without IP address or Support PIN can not be considered.
Refund policy does not apply if you purchased special deals or made use of a discount-code.
Refunds are processed immediately after you receive a written confirmation by our team members that your refund was processed. Some payment methods have longer transfer times. The amount may not appear on your bank account statement for up to 10 days (e.g. AliPay). If you paid using crypto currency, please provide a valid wallet address where you would like to receive your funds.